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Consumer Telephone Service Standards Bill

Private Members' Bill (under the Ten Minute Rule)

Originated in the House of Commons, Session 2022-23

Last updated: 8 November 2022 at 12:37

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Long title

A Bill to provide for maximum waiting times for customers who are contacting providers of utilities and certain other services by telephone; to require such companies to ensure that customers can speak to a person within that maximum waiting time; to restrict the use of automated menus on telephone services offered by such companies; to provide for financial penalties for companies that fail to meet these standards; and for connected purposes.


Robert Halfon

Bill passage

Bill started in the House of Commons
2nd reading
Committee stage
Report stage
3rd reading
Bill in the House of Lords
1st reading
2nd reading
Committee stage
Report stage
3rd reading
Final stages
Consideration of amendments
Royal Assent
In progress
Not applicable
Not yet reached